For All Users:
Crucial Data Solutions, Inc. is the vendor behind the TrialKit platform. Support can be reached via this support portal or firstname.lastname@example.org.
If users have study-specific questions or need direct support of a study, the study provider or Administrator should be contacted. If the provider has configured the system to include a contact page, it can be found under the Account menu on the website.
For Study Providers and Administrators:
The Contact Us page within the system is used for study builders to customize a web page through build web page which gives contact information for study Administrators. Issues like protocol questions and data entry questions are good examples of placing contact information in a readily-available place within the system.
Sample below from the build web page.