Site Coordinator/End User FAQs

Where Do I Start?
Read the Getting Started FAQ here to get up and running on Clinical Studio.
Tue, 5 Jul, 2016 at 8:54 AM
How do I log in to the Android or IOS Application?
Question: How do I log in to the Android or IOS Application? Answer: After you download the TrialKit app from the Google Play Store or the Apple App Sto...
Wed, 10 Oct, 2018 at 7:23 AM
What if I get an error using the Android or IOS device application(s)?
Question:  What if I am having issues or receiving errors when using the Android or IOS mobile app Answer:  Check the following three items: 1) Check...
Wed, 10 Oct, 2018 at 7:21 AM
Forgot Password
Web Version 1) If you forgot your password click the "Forgot Sign In" link on top right hand portion of screen. ...
Tue, 5 Jul, 2016 at 8:52 AM
What if I have protocol question on study?
If you have question on the design or protocol of the study please contact your Study Manager for more information. 
Sat, 4 Jun, 2016 at 4:55 AM
Can I open multiple browser tab/windows?
As best practice, Clinical Studio does not recommend opening multiple windows/tabs because it may lead to conflicts with saving data if multiple subject r...
Tue, 5 Jul, 2016 at 8:58 AM
Why Can't I Access Subjects?
If you are unable to open the Subject Manager, contact your study Administrator for appropriate permissions to be granted. If you have opened the Su...
Wed, 27 Apr, 2016 at 1:59 PM
I have a slow system, can I speed up the loading of my data entry forms in the Subject Visits and Events Manager Page?
Q: My Subject Visits and Events Manager Page is running slower and slower because of the high volume of records we enter for the subjects. Is there anything...
Tue, 19 Jun, 2018 at 3:43 PM
How to I mark my inventory as accepted?
There is two ways to mark inventory as accepted and ready to assign to subjects: Via Mobile:  1) Scan in bar-code and when prompted mark accept...
Wed, 15 Jun, 2016 at 10:15 AM
How to enter date for intervals in Interval Data Entry (IDE)
Entering one date for each interval of forms On the Mobile App: Enter date using the date controll...
Wed, 25 May, 2016 at 6:46 AM